Privacy Policy
How Arachna Digital Handles Your Information
This page explains what information may be collected when you contact Arachna Digital through this website and how that information is used. It is written to be clear and practical, not buried in legal jargon.
Who We Are
Arachna Digital Ltd is a company registered in England and Wales with company number 15818112. Registered office: 18 Bellerby Court, York, North Yorkshire, United Kingdom, YO31 0PJ. For website, privacy, or service enquiries, email admin@arachnadigital.com.
What Information We Collect
We may collect your name, email address, phone number, business name, package interest, preferred call time, and any other information you choose to include when you get in touch.
How We Use It and Our Lawful Basis
We use enquiry details to reply to you, discuss your project, prepare quotes, and deliver requested website, SEO, Microsoft 365, Google Business Profile, or brand setup services. The lawful basis is usually legitimate interests for responding to enquiries and pre-contract or contract steps when you ask for a quote or become a client.
Cookies and Analytics
This website uses Google Analytics 4 (GA4) to measure traffic and how visitors use pages. Analytics cookies are optional and are only used if you choose to accept analytics in the cookie banner. Google reCAPTCHA is used on the enquiry form to reduce spam and abuse.
Consent and Cookie Choices
Your analytics choice is stored in your browser using local storage so the website can remember whether analytics were accepted or rejected. Google Consent Mode is updated to keep analytics storage denied unless you opt in. You can change your analytics choice at any time by using the Cookie Settings control in the website footer.
How Long We Keep It
We keep enquiry information only for as long as reasonably necessary to respond to your request, manage active discussions, or meet basic business and legal record-keeping needs.
Who We Share It With
We do not sell your information. We only share it when necessary to deliver services you request, such as domain, email, hosting, analytics, or business profile setup providers.
Your Rights
If you want to ask what information we hold, request a correction, object to processing, or ask us to delete your details where appropriate, email admin@arachnadigital.com and we will help.
Cookie Table
| Cookie or storage name | Provider | Purpose | Duration |
|---|---|---|---|
| arachna-analytics-consent-v1 | Arachna Digital | Stores your analytics consent choice in this browser. | Until cleared from browser local storage |
| _ga | Google Analytics | Helps distinguish visitors and understand website usage after analytics consent is accepted. | Up to 2 years |
| _ga_78BW21HF1C | Google Analytics | Stores session and measurement information for this GA4 property after analytics consent is accepted. | Up to 2 years |
| _GRECAPTCHA and related Google security cookies | Google reCAPTCHA | Helps protect the enquiry form from spam and automated abuse. | Typically up to 6 months |
Complaints
If you are unhappy with how your personal information is handled, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Contact
For privacy questions or general enquiries, email admin@arachnadigital.com.